Laings Jewellers Southampton reviews

1561113856

Michael Whiteaway

google

Good afternoon Mr Whiteaway, sorry to hear you are not happy with the information we provided regarding your watch repair. I can see from your account that your watch was sent directly to Omega. The information provided to your in regards to your repair was as per the brand recommendation. Of course, you are not obliged to carry out this work which you have decided not to do. Should you wish to discuss the matter further please contact me [email protected]. Kind Regards, Carol

1561135022

1

Awful experience with Laings, my wife needed a new battery in her omega, 30 to send it off, then waited several week to be informed the crown needed replacing and other faults ie the replacement battery was insufficient to power the watch and the new cost Total 400 Alarm bells started to ring as this watch is as new and only worn on special occasions. I sent the watch for independent assessment. The watch is now back with us for the price of a new battery and in perfect working order. None of the work quoted was necessary. So we spent 30 only thank goodness our doubts were fully justified. In fact we are throughly disgusted with Laings.

1540522015

Simon Chan

google

1

Bad experience with sales person Miriam Ainslie. Request through her via email to transfer a pre owned Breitling watch . When I saw in person her interpersonal skills were poor. Was dismissive and rude to be honest . Judged me. So I walked out and went into Goldsmith in west quay got amazing service by the manager. And brought a new Breitling there and then. Sorry but she was rude, dismissive and disinterested .

1563392065

Azi Nazem

google

Thank you for taking the time to share your recent experience within our Laings Southampton store. We're delighted that you are happy with the level of service Andy and the team provided you. I have passed on your thanks. I do hope we see you again soon. Thanks again, Carol

1563463547

5

Fantastic service from Southampton store. Andy Andreou is a great guy, we have purchased couple of watches from him including Rolex and I have to say me and my husband had the best experience ever. He spent a long time with us even without having his lunch or anything just so he can provide a first class service to us. We travel from Bournemouth and we wont go anywhere else. Very high class customer care, will definitely recommend them.

1629698728

Kevin Tester

google

Good Morning Mr Tester, Thank you for taking the time to share your kind words, it's great to hear that you had such a pleasant experience with the staff in our store. I will certainly feed this back to Fiona, Andy and the rest of the team. They will be delighted to hear this! I hope your partner enjoys her stunning watch for many years to come. Thank you once again for your recommendation and we look forward to seeing you again soon! Many Thanks, Cameron

1629886514

5

I purchased a beautiful Rolex as a surprise birthday present and wedding gift for my future wife She had no idea and her reaction was a picture in itself when I took her to their shop.( on her birthday ) The team in Laings planned it all with her eventually taken to the display cabinet where a birthday card, a bottle of champagne and her watch were in view My enormous thanks to them all especially Fiona who planned it and Andy who completed the surprise I found the staff to be professional, polite and all that I spoke to seemingly happy in their work Laings should be very proud of their staff Thank you for making the day very special. Would I shop here again, of course, without any hesitation is the answer

1653226202

Sanjay Rai

google

Good Afternoon Sanjay, We are very sorry to hear of your experience with our Southampton store and your rings purchased in-store. We value all feedback to enable us to ensure the highest level of customer service. Please can you email us your details to [email protected] and we will investigate and assist you with this. We value all positive and negative feedback to ensure we are excelling in delivering an outstanding customer experience. Kind Regards, Cameron

1653232772

1

Absolutely terrible service. Bought 2 engagement rings from the Southampton branch and it took over 4 months to get the ring back from resizing. And now the other ring is not the right size but have stopped responding to my emails about arranging an appointment.